A Unified and Digital-First HR Experience

June 5, 2023
-
5 Min Read

Creating a Unified and Digital-First HR Experience for PreMD Solutions LLC

Business Challenge

With a vast and diverse workforce, the retailer recognized the need for a unified and digital-first HR service experience. They aimed to simplify the associate experience, provide greater self-service capabilities, and ensure that employees could access HR services seamlessly across different devices and platforms.

Solution

Now IT Systems partnered with a retailer to develop a customized HR services portal, Employee Center Pro. This innovative solution transformed the employee experience, providing a unified platform accessible on mobile and desktop devices. Employees gained self-service capabilities, finding answers through comprehensive search functionalities and knowledge articles. Complex cases were intelligently routed to the appropriate HR teams for swift resolution.

The collaboration between Now IT Systems and the retailer produced remarkable results. The personalized HR services portal delivered a tailored and user-friendly experience, enhancing work-life satisfaction. Cost savings were anticipated through increased self-service usage, reducing the need for manual HR interventions. Operational efficiency improved with streamlined processes and reduced HR reporting time, allowing HR teams to focus on strategic initiatives.

Overall, the partnership empowered employees, saved costs, and improved operational efficiency, creating a positive impact on the retailer's HR services.

Embracing a digital-first approach, organizations can create a unified HR experience that empowers employees, fosters collaboration, and propels success in the digital era.

Conclusion

The collaboration between Now IT Systems and the global retailer showcases the transformative power of personalized HR solutions. By implementing the HR services portal built on Employee Center Pro, the retailer succeeded in delivering a unified and digital-first HR experience for their 120,000 employees worldwide. The personalized approach, self-service capabilities, and streamlined processes resulted in increased employee satisfaction, cost savings, higher case deflection rates, and improved operational efficiency. Now IT Systems is proud to have played a role in enabling the retailer to create an exceptional employee experience that supports their workforce's growth and success. With a commitment to innovation and customer-centric solutions, Now IT Systems continues to empower organizations to transform their HR services and elevate employee satisfaction to new heights.

PreMD Solutions LLC

PROVIDENCE, RI

If you have any questions or need help, please contact Now IT Systems

Get Started Now

Read similar stories

question

In case you missed anything.

We've compiled a list of frequently asked questions to help you get the information you need without any hassle.

1. What is ServiceNow and how its useful?
ServiceNow is a cloud-based platform that provides a comprehensive suite of IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities. It helps organizations to improve IT service delivery, reduce IT costs, and improve IT agility.
2. What are the benefits of using ServiceNow?
There are many benefits to using ServiceNow, including :
  • Improved IT service delivery: ServiceNow can help organizations to improve the speed and efficiency of their IT service delivery.
  • Reduced IT costs: ServiceNow can help organizations to reduce their IT costs by automating manyof their IT processes
  • Improved IT agility: ServiceNow can help organizations to be more agile in responding to changes in the IT environment.
3. What are the different modules in ServiceNow?
ServiceNow has a numberof different modules, each of which provides a specific set of capabilities.Some of the most popular modules include:
  • Incident Management: This module helps organizations to manage IT incidents, such as service outages and performance problems.
  • Problem Management: This module helps organizations to identify and resolve the root causes of IT problems.
  • Change Management: This module helps organizations to manage changes to IT systems and infrastructure.
  • Asset Management: This module helps organizations to track and manage their IT assets, such as computers, servers, and software.
  • Service Catalog: This module helps organizations to create and manage a catalog of IT services that can be offered to employees.
4. How does Third Party Integrations works?
ServiceNow offers a wide range of third-party integrations that can be used to extend the platform's capabilities. These integrations can be used to connect ServiceNow to a variety of other systems, such as CRM, ERP, and help desk systems. By integrating ServiceNow with other systems, businesses can extend the platform's capabilities and improve their ability to manage their IT operations.
5. How is availability and reliability for business?
ServiceNow is designed to be highly available and reliable, with a 99.9% uptime SLA. This can help businesses improve their business continuity and reduce the risk of disruptions. Hence, it is a powerful platformthat can help businesses improve their IT Service Management and Enterprise Service Management capabilities.
6. What security measures does it offer?
ServiceNow offers a comprehensive set of data security features to help organizations protect their data from unauthorized access, use, disclosure, disruption, modification, or destruction. These features include zero-trust access, encryption, key management, data loss prevention (DLP), and data governance.

ServiceNow's data security features are designed to help organizations meet a variety of compliance requirements, including HIPAA, PCI DSS, and SOX.