A Unified and Digital-First HR Experience

June 5, 2023
5 Min Read

Creating a Unified and Digital-First HR Experience for PreMD Solutions LLC

Business Challenge

With a vast and diverse workforce, the retailer recognized the need for a unified and digital-first HR service experience. They aimed to simplify the associate experience, provide greater self-service capabilities, and ensure that employees could access HR services seamlessly across different devices and platforms.


Now IT Systems partnered with a retailer to develop a customized HR services portal, Employee Center Pro. This innovative solution transformed the employee experience, providing a unified platform accessible on mobile and desktop devices. Employees gained self-service capabilities, finding answers through comprehensive search functionalities and knowledge articles. Complex cases were intelligently routed to the appropriate HR teams for swift resolution.

The collaboration between Now IT Systems and the retailer produced remarkable results. The personalized HR services portal delivered a tailored and user-friendly experience, enhancing work-life satisfaction. Cost savings were anticipated through increased self-service usage, reducing the need for manual HR interventions. Operational efficiency improved with streamlined processes and reduced HR reporting time, allowing HR teams to focus on strategic initiatives.

Overall, the partnership empowered employees, saved costs, and improved operational efficiency, creating a positive impact on the retailer's HR services.

Embracing a digital-first approach, organizations can create a unified HR experience that empowers employees, fosters collaboration, and propels success in the digital era.


The collaboration between Now IT Systems and the global retailer showcases the transformative power of personalized HR solutions. By implementing the HR services portal built on Employee Center Pro, the retailer succeeded in delivering a unified and digital-first HR experience for their 120,000 employees worldwide. The personalized approach, self-service capabilities, and streamlined processes resulted in increased employee satisfaction, cost savings, higher case deflection rates, and improved operational efficiency. Now IT Systems is proud to have played a role in enabling the retailer to create an exceptional employee experience that supports their workforce's growth and success. With a commitment to innovation and customer-centric solutions, Now IT Systems continues to empower organizations to transform their HR services and elevate employee satisfaction to new heights.

PreMD Solutions LLC


If you have any questions or need help, please contact Now IT Systems

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