The HRSD (Human Resources Service Delivery) platform provides a range of primary functionalities to optimize and streamline HR operations. It includes an Employee Center that allows access to multiple department services through a single unified portal. Additionally, it offers Employee Journey Management to enhance the employee experience by assisting them in navigating significant career milestones. Workforce Optimization enables the improvement of operational efficiency by gaining insights into HR agent schedules, workloads, and skills.

The platform also supports Enterprise Onboarding and Transitions, ensuring exceptional employee experiences during critical moments. With Case and Knowledge Management, it becomes possible to standardize documentation, manage employee relations, and fulfil requests. Moreover, Issue Auto Resolution utilizes AI responses to promptly address simple requests, reducing case volumes.

The Now Mobile app simplifies employee self-service with a mobile app designed specifically for their needs. Virtual Agent functionality resolves issues faster and provides 24/7 support through intelligent chatbots. By offering Universal Request, the platform delivers a unified employee service experience and enhances agent collaboration. Employee Relations functionality helps maintain HR processes, documentation, and communications to ensure compliance. Lastly, Performance Analytics enables the tracking of HR performance over time by measuring key performance indicators (KPIs).