We've compiled a list of frequently asked questions to help you get the information you need without any hassle.
1. What is ServiceNow and how its useful?
ServiceNow is a cloud-based platform that provides a comprehensive suite of IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities. It helps organizations to improve IT service delivery, reduce
IT costs, and improve IT agility.
2. What are the benefits of using ServiceNow?
There are many benefits to using ServiceNow, including :
Improved IT service delivery: ServiceNow can help organizations to improve the speed and efficiency of their IT service delivery.
Reduced IT costs: ServiceNow can help organizations to reduce their IT costs by automating manyof their IT processes
Improved IT agility: ServiceNow can help organizations to be more agile in responding to changes in the IT environment.
3. What are the different modules in ServiceNow?
ServiceNow has a numberof different modules, each of which provides a specific set of capabilities.Some of the most popular modules include:
Incident Management: This module helps organizations to manage IT incidents, such as service outages and performance problems.
Problem Management: This module helps organizations to identify and resolve the root causes of IT problems.
Change Management: This module helps organizations to manage changes to IT systems and infrastructure.
Asset Management: This module helps organizations to track and manage their IT assets, such as computers, servers, and software.
Service Catalog: This module helps organizations to create and manage a catalog of IT services that can be offered to employees.
4. How does Third Party Integrations works?
ServiceNow offers a wide range of third-party integrations that can be used to extend the platform's capabilities. These integrations can be used to connect ServiceNow to a variety of other systems, such as
CRM, ERP, and help desk systems. By integrating ServiceNow with other systems, businesses can extend the platform's capabilities and improve their ability to manage their IT operations.
5. How is availability and reliability for business?
ServiceNow is designed to be highly available and reliable, with a 99.9% uptime SLA. This can help businesses improve their business continuity and reduce the risk of disruptions. Hence, it is a powerful platformthat
can help businesses improve their IT Service Management and Enterprise Service Management capabilities.
6. What security measures does it offer?
ServiceNow offers a comprehensive set of data security features to help organizations protect their data from unauthorized access, use, disclosure, disruption, modification, or destruction. These features include
zero-trust access, encryption, key management, data loss prevention (DLP), and data governance.
ServiceNow's data security features are designed to help organizations meet a variety of compliance
requirements, including HIPAA, PCI DSS, and SOX.
