IT Service Management

IT Service Management

ITSM is a strategic approach to IT management that focuses on delivering value to customers. ServiceNow IT Service Management revolutionizes traditional service management by offering a modern, cloud-based solution that eliminates silos.

Explore how your business can improve through ITSM

By migrating legacy on-premises tools to a unified cloud platform, ITSM allows you to leverage shared data, analytics, and automated workflows on the Now Platform. With integrated AI, machine learning capabilities, and virtual agent chatbots, your IT staff can experience a 30% increase in productivity.

The scope of ITSM has grown to incorporate business goals in addition to traditional IT objectives. As a result, IT service management boosts productivity all around. ITSM comprises of Incident management, Problem management, Change and release management, Service-level management, Request management, Configuration management, Continual improvement management, Workflow and talent management. With chatbots driven by machine learning and AI, ServiceNow IT Service Management accelerates digital transformation and improves the user experience. With organised machine learning that automates repetitive operations, productivity is also increased.

Key Benefits:

  • Empowering employees to independently resolve issues, seek information, and receive consistent and accurate responses 24/7, resulting in improved employee satisfaction
  • Enabling smarter decision-making, automated services, and continual service improvement through role-based workspaces.
  • Streamlining incident triage, facilitating collaboration, and empowering agents to efficiently resolve incidents, find solutions, and remain connected from any location, leading to a 30% boost in agent productivity.

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IT Asset Management

ITAM is essential for maximizing the value of assets within an organization by ensuring proactive management throughout their limited lifespan.

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Customer Service Management

Elevate your customer self-service experience to new heights with the advanced features of Customer Service Management.

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