ITSM is a strategic approach to IT management that focuses on delivering value to customers. ServiceNow IT Service Management revolutionizes traditional service management by offering a modern, cloud-based solution that eliminates silos.
By migrating legacy on-premises tools to a unified cloud platform, ITSM allows you to leverage shared data, analytics, and automated workflows on the Now Platform. With integrated AI, machine learning capabilities, and virtual agent chatbots, your IT staff can experience a 30% increase in productivity.
The scope of ITSM has grown to incorporate business goals in addition to traditional IT objectives. As a result, IT service management boosts productivity all around. ITSM comprises of Incident management, Problem management,
Change and release management, Service-level management, Request management, Configuration management, Continual improvement management, Workflow and talent management. With chatbots driven by machine learning and AI, ServiceNow
IT Service Management accelerates digital transformation and improves the user experience. With organised machine learning that automates repetitive operations, productivity is also increased.
ITOM encompasses the processes and services handled by an IT department. An effective ITOM ensures the performance, and efficiency of an organization's services.
ITAM is essential for maximizing the value of assets within an organization by ensuring proactive management throughout their limited lifespan.
Elevate your customer self-service experience to new heights with the advanced features of Customer Service Management.
